仕事
仕事をしていく中で一番大事なことは、コミュニケーションです。先日読んだ本に、スーパーのレジ打ちの仕事をしている女性の話がありました。
彼女はどの仕事も長続きせず、今回のレジ打ちの仕事も3ヶ月が経ったところで嫌になってしまい、辞めようかどうか悩んでいました。そんな時に、昔、幼かった頃に嫌でも一生懸命に練習し、習い通い続けて楽譜を見なくても弾けるようになったピアノのことを思い出しました。それから、レジ打ちの仕事ももう少し頑張ってみようと続けて、レジを打ちながら、買い物に来るお客様と少し会話をするようになりました。すると彼女のレジは毎日、列が出来、他のレジが空いているからそちらへ回っていただけるようにと店内アナウンスをしても、“彼女と話がしたいから”と、レジを待つお客様は絶えなかった、という内容でした。
この話からもわかるように、人は商品が欲しくて買い物にくるのではありません。自分に向かって話してくれる人、自分を知ってくれる人、自分をわかってくれる人を求めているのです。人は一人では生きていけないし人との関わりよって生かされています。人は心です。
また石の上にも3年といいます。会社も3年は続けてほしい、我慢も勉強です。 そのために、会社の社長、上司の問題もありますが、両親が毅然とした立場で、3年間は同じ会社で働くことを強く教育してほしいと思います。新入社員は3年間は可愛い赤ちゃんです。
子供は家庭で育てられ、学校で教えられ、地域社会、企業で磨かれていきます。
社員の日報の中に、クレーム対応を親身になって行い、心から謝っている同僚の姿を見て、自分自身の甘さ、自分自身にはない謙虚さに気づき、同僚を見習っていきたいという報告がありました。人は鏡です。お互いの良いところを見て、仕事を通して成長していって欲しいと思います。
Work
In work, the most important thing is communication.
In a book I read the other day, there was the story of a woman who worked behind the cash register at a supermarket. This woman, no matter what the job, could not persevere in work, no matter what the assignment was. Now, three months into her job as a cashier, the job began to seem unpleasant and she started to worry about whether or not she should quit. It was at this point that the woman remembered being young and, although she disliked it, she studied very hard and learned to play the piano even without looking at the music. Remembering this process, she decided to stick with her job as a cashier and, trying a little harder, to talk to her customers as she rang up their purchases. After she did this, no matter if the registers next to hers were open, customers waited in line at this woman’s register. Even announcements stating which lanes were open had no effect: customers would simply respond, “We want to talk to her so we will wait in line.”
After reading this story, I understood that people shop not simply because they want a product. Rather, they are searching for people with whom they can talk face-to-face and who know and understand them. Life depends on those around you for it is people who are the heart of life.
It is said that those who persevere will prevail. For example, continuing at a company for three years involves study and perseverance. Although there is also the question of the influence of the company president and leaders, I think it is also important for parents to take a firm stand and to train their children to work for the same company for at least three years.
For their first three years at a company, new employees are adorable babies who are raised in the home (the company), are taught at school (training workshops, etc.), and are refined in their regional community groups.
In a recent daily report, one of my employees realized after watching his colleague’s warm approach and heartfelt apology toward a frustrated customer that his own response was not as it could be and that he wanted to watch and learn from this other employee. It is true that people are mirrors and I hope that we can look around at each other and, noticing the good points of each other, work to emulate those as we continue to grow in our work.
