Jit Co., Ltd.

Customer ReviewsCUSTOMER'S VOICE

Customer Feedback We will introduce the correspondence report at the support center and the letter received from the customer.

From the customer who exchanged

Posted on 2013.10.09

History
This is a voice from a customer who has an error in the product.
Letter from customer
Genuine products are too expensive, so please recycle them and continue to provide good products that are kind to the earth.
Since it is not a genuine product, I thought that it would cause an error, so I gave up halfway and contacted, but I am grateful for the kind response.thank you very much!

From the customer who exchanged

Posted on 2013.07.23

History
This is a voice from a customer who had a recognition error in the product and replaced it.
Letter from customer
This time, when it was my first problem (recycled product), I thought, "Isn't it necessary to use a genuine product?" it was done.
Thank you very much.We will continue to use Jit's ink! !!

From the customer who exchanged

Posted on 2013.03.19

History
This is an opinion from a customer who had an ink leak in the product and replaced it.
Letter from customer
I was worried because I received an ink leaked product for the first time, but I was relieved that he responded to the inquiry immediately and responded.
I tried using an ink cartridge that had no problem with the product, but it was very good because it was the same as the genuine one.I would definitely like to use it again.Thank you very much.

Questionnaire to the customer service office

Posted on 2012.07.18

History
This is a customer who has been replaced due to the inconvenience of our product.
Letter from customer
The response of the person who answered the phone was very good.
I used to call a major mail-order company because it was sent in simple wrapping despite the gift of a private celebration, but I was surprised at the apology of excuses.
The person who responded this time did not see the face, but I felt that it was a very heartfelt response.I think it's a tough job, but please continue to do your best!


Thank you very much.
We will make improvements to further improve quality so as not to disappoint our customers' expectations.

Comments from customers on the president's blog

Posted on 2012.01.26

History
When I bought Jit ink from another Rakuten market exhibitor,
Consultation as to whether it can be used because the recommended period has expired
Letter from customer
▼ From Mr. Kikuchi, Osaka
　The employees there gave us a very wonderful response.It seems to be directly from the president, so I will write it here as well.

　Last week, when I bought Jit's ink from a Rakuten Ichiba exhibitor, the recommended deadline had expired about a year and a half ago, but I consulted if it could be used.
　I had the exhibitor exchange it safely.

　The first ink cartridge that arrived was in August XNUMX and the recommended deadline had passed.There is a recommendation (meaning recommended), so I thought it could be used, so I asked Mr. Jit if it could be used.It seems to be useless.
　I didn't buy it directly from Mr. Jit, but he asked me to check it and tell me that it was manufactured more than XNUMX years before the deadline.
　What surprised me most was, "This is also the reason why we chose our product. If the exchange with the Rakuten seller does not go well, we will exchange it."
I was told.It seems that this Rakuten exhibitor is not a company that has transactions with Mr. Jit, so there is no connection at all in this case.
　It's a completely different story for Mr. Jit to exchange, and I'm glad that such a loss becomes a burden in a recent company with difficult management (sorry, it does not mean that Mr. Jit's management is dangerous). I was surprised not to say that.
　I saw products from other companies, but none of them had the recommended deadline, expiration date, or date of manufacture.It would be a problem if the printer broke, so I realized for the first time that it was a great consideration. ,　

　I am also preparing and studying to start a business now.I was thinking of not accepting returns or exchanges that I had no fault with, but I thought that my thoughts were lonely with these easy words.Is it a feeling that losing and gaining or compassion is not good for people?

　I don't think it's necessary for Mr. Ishizaka to worry about this after reading other blogs, but please do not find someone who responds to the exchange of unrelated products and rebuke him.

　I will buy ink from the next time at Mr. Jit.
　If I succeed in starting a business in the future, I would like to become a small customer, although it is not a big one for Mr. Jit.

　It would be nice if the New Year's party from the XNUMXrd could be enjoyed by everyone from casual wear to kimono.I think it's a little early from the third day, but I think it will lead to the response of employees who have a good atmosphere in such a company.
　It's cold, but be careful of your body.Excuse me for being long.I still want to write about my feelings of joy, but I tried my best to shorten it.

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