Jit Co., Ltd.

Question detailsCUSTOMER SUPPORT

Brother product support information

The product chip may be damaged (including internal data) by impact.Please be careful when handling the product.Also, when installing the cartridge in the printer, poor contact may occur, so insert the cartridge straight.
If it does not work properly even if you reinsert it, please contact us.

[Brother only]It does not come off when ink is set

Please try the following removal method.
If a part of the ink cartridge is deformed due to deterioration over time, the inside of the printer
The ink cartridge may not come off because it may not engage with the parts that secure the ink cartridge.
If the hook is not raised as shown in the picture below, it will not engage with the internal parts.
It may not come off.

If the ink cartridge does not come off, try the following removal method.
(XNUMX) Hold down the hook of the ink cartridge and lower the ink cartridge strongly.
(Although it hardly moves, lower the ink cartridge as much as possible.)

(XNUMX) While holding down the ink cartridge, shake the ink cartridge and pull it toward you.
You can now remove the ink cartridge.

At present, we sort out ink cartridges that are deformed during ink production.
We take measures to prevent the deformed ink cartridge from coming out.
Therefore, it is very unlikely that the above problems will occur,
If it does not come off, please try this improvement method.

If the problem persists even after trying the above, sorry to trouble you, but Jit Customer Service Office (Tel::0120-41-1630 Please contact us from 9:00 to 17:00).

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