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[Epson Limited]While using it, the message "Ink cartridge cannot be recognized" is displayed.
If an error message appears when the ink cartridge cannot be recognized during use, check the following points.
When the amount of ink remaining immediately before is low
If the amount of ink remaining just before is low, it is possible that there is no ink in the cartridge, that is, it has been used up normally.
Normally, the message "Ink cartridge has fallen below the limit" is displayed, but when using recycled ink, a recognition error message "Ink cartridge cannot be recognized" is displayed when the ink runs out. It may be.
When the amount of ink remaining immediately before is high
For models that do not display the remaining amount
For models that do not display the remaining amount
There is a possibility that the IC chip has a poor reading.
It may be improved by removing the unrecognized ink cartridge from the printer and wiping the IC chip with a soft object.
If the problem persists even after wiping the IC chip, it may be improved by turning off the printer, waiting at least half a day, then turning it on again, and then resetting the ink cartridge.
If you don't know how much ink you have left or you don't remember how much you used
First of all, please contact our customer service office (0120-41-1630).At that time, please let us know the weight of the ink cartridge.We will judge whether the ink is used up or there is a problem by comparing it with our weight standard.
In addition, this correspondence method is limited to Epson products.Please refer to the Q & A page of each manufacturer below for how to deal with error messages of other manufacturers.
If the problem persists even after trying the above, there is a possibility that the ink cartridge is defective. Jit Customer Service Office (Tel::0120-41-1630 Please contact us from 9:00 to 17:00).