Jit Co., Ltd.

【support】Is there anything I need to check before making an inquiry?

Jit Customer Service Office Please check the following items before calling the consultation room.

-The model number of your printer
　　　(Example: Epson EP-901A etc. is written on the main body)
-Ink model number used
　　　(Example: JIT-E50BZ, etc. It is written near the barcode on the product box.)
・ Symptoms of malfunction
-Error messages displayed on printers and personal computers
　　　(Only when an error message is displayed)
・ Improved measures I tried(Only if you have tried it)

We will check the following information when we replace the product due to a defect.
・Your Name
·Street address(Including zip code)
·phone number

In addition, we may ask you to operate the printer or computer while you are on the phone. If possible, please contact us in an environment where you can operate the printer or computer.