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【All models】Even if the ink cartridge is replaced, it is not recognized and printing is not possible.
Take the following measures.
Are you using a compatible model?
Is your printer model number included in the compatible model column of the ink cartridge box you purchased?
Ink cartridges that are not compatible models cannot be used.
Some printers do not use ink cartridges of some colors.
If there is no mistake in the compatible model, proceed to the next.
For models with an IC chip
One of the causes of not recognizing is the reading error of the IC chip attached to the ink cartridge.
It may be improved by removing the unrecognized ink cartridge from the printer and wiping the IC chip with a soft object.
Please see the picture below for the location of the IC chip.
If the problem persists even after wiping the IC chip, it may be improved by turning off the printer, waiting at least 6 hours, then turning it on again, and then resetting the ink cartridge.
For models without an IC chip
It may be improved by turning off the printer, waiting at least half a day, then turning it on again, and then resetting the ink cartridge.
Is the color of the ink with the error correct as the color of the replaced ink?
The printer cleans the head when the ink is changed.When head cleaning is performed, the ink in the printer is consumed, so ink other than the ink replaced at that time will be exhausted, and an error may occur again.If an error occurs, check that the color of the ink displayed on the printer matches the color of the replaced ink.
A poor recognition error may occur even when the ink level is exhausted.
Our ink cartridges usually display "Ink is exhausted" when the ink is exhausted.However, in rare cases, a recognition error may occur when the ink runs out.If recognition failure occurs during use, it is possible that the ink has run out.
If the problem persists even after trying the above, there is a possibility that the ink cartridge is defective. Jit Customer Service Office (Tel::0120-41-1630 Please contact us from 9:00 to 17:00).