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Question detailsCUSTOMER SUPPORT

Brother product support information

The product chip may be damaged (including internal data) by impact.Please be careful when handling the product.Also, when installing the cartridge in the printer, poor contact may occur, so insert the cartridge straight.
If it does not work properly even if you reinsert it, please contact us.

[B11/12]Even though I replaced the ink cartridge, the message "No cartridge is available" is displayed and printing is not possible.

This error will remain displayed if the replaced ink is different from the indicated color, or if there is ink running out of ink other than the replaced color.

Make sure that the replaced color and the color displayed on the LCD screen are the same.Also, check if there is any color that has run out of ink other than the replaced color.

If the problem persists even after trying the above, there is a possibility that the ink cartridge is defective. Jit Customer Service Office (Tel::0120-41-1630 Please contact us from 9:00 to 17:00).

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Jit Co., Ltd.

Question detailsCUSTOMER SUPPORT

Brother product support information

[B11/12]Even though I replaced the ink cartridge, the message "No cartridge is available" is displayed and printing is not possible.

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