Jit Co., Ltd.

Question detailsCUSTOMER SUPPORT

Epson product support information

The product chip may be damaged (including internal data) by impact.Please be careful when handling the product.Also, when installing the cartridge in the printer, poor contact may occur, so insert the cartridge straight.
If it does not work properly even if you reinsert it, please contact us.

【All models】Ink cartridge cannot be set in the printer

If you cannot set the ink cartridge in the printer, check the following three points.

Check if the cap is attached

Some JIT recycled inks for Epson printers have an orange cap on the ink outlet.
Ink cartridges cannot be set with the cap attached, so remove the orange cap if it is attached.


Check the printer for foreign objects

Make sure that no foreign matter has fallen on the part of the printer where the ink cartridge is set.
If there is foreign matter in it, remove it with tweezers.
* If you remove foreign matter with your bare hands, your hands may get dirty.


Check if the setting location is correct

Some ink cartridges for Epson printers have grooves on the back.
It is attached to prevent ink from being set in the wrong place.

Therefore, you can only set the ink cartridge in the correct place.

Check both used ink ink cartridges and the ink cartridges you are trying to install.If the model number written on the label is different, it means an ink cartridge of a different color.
In particular, blue-based cyan (ICC ○○) and light cyan (ICLC ○○), and red-based magenta (ICM ○○) and light magenta (ICLM ○○) are cartridges that are easy to make mistakes because they are similar in color.

If the model number is different, replace it with an ink cartridge of the correct color.




If you cannot set the ink cartridge even after checking the above, there is a possibility that the ink cartridge is defective. Jit Customer Service Office (Tel::0120-41-1630 Please contact us from 9:00 to 17:00).

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