Jit Co., Ltd.

Question detailsCUSTOMER SUPPORT

FAQ

The product chip may be damaged (including internal data) by impact.Please be careful when handling the product.Also, when installing the cartridge in the printer, poor contact may occur, so insert the cartridge straight.
If it does not work properly even if you reinsert it, please contact us.

【All models】The ink cartridge does not fit into the printer head (for example, the lid does not close)

Check that there are no foreign objects inside the printer.
If there is foreign matter inside, remove it with tweezers.
* Be careful not to get ink on your hands.
Also, check the model number of the ink cartridge that is compatible with your printer.If you make a mistake in the color or model, you will not be able to set it in the printer.

Example: E50C and E50LC / E50M and E50LM cannot be set if they are mistaken.
Did you remove the cap?If the cap is still attached, it cannot be attached to the printer.For how to remove it, follow the procedure described on the individual packaging box.

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