Jit Co., Ltd.

Canon BCI-2300 series

QThe ink cartridge cannot be inserted into the printer.CLICK

Check the ink cartridge model number.

The ink cartridge model number varies depending on the printer model.
If you purchase the wrong ink cartridge model, it cannot be installed in your printer.
Please check if it matches the model number of the used cartridge you removed.

Check the orientation of the cartridge.

Please set it up according to the orientation of the photo.
It cannot be set up if it is upside down.

Check the printer for foreign objects

Make sure that no foreign matter has fallen on the part of the printer where the ink cartridge is set.
If there is foreign matter in it, remove it with tweezers.
* If you remove foreign matter with your bare hands, your hands may get dirty.

If you are still unable to install the ink cartridge after checking the above, there may be a problem with the ink cartridge.
We apologize for the inconvenience, but please contact the JIT Customer Service Center.
Email:https://www.jit-c.co.jp/inquiry/support_inquiry.php

Phone: 0120-41-1630 (Reception hours: 9:00 AM - 17:00 PM)

QI cannot remove the ink cartridge.CLICK

How to remove ink
① Turn off the printer's power.
② Rotate the gear with the roller towards you 5 to 10 times.
③ Move the ink cartridge to the ink replacement position. (The photo shows replacing the yellow ink cartridge.)
④ Press down the tab on the back of the blue part to remove the ink.

Caution: Removing the ink cartridge during use may cause ink leakage.
　　　Please prepare alcohol and tissues before removing it.
　　　Please place the removed cartridge in the orientation shown in the picture.

*If you find step ② difficult,
Turn on the power, wait 5 seconds after you hear a "beep," then unplug the power cord.
Please try starting from step ③.

If the problem persists after checking the above,
We apologize for the inconvenience, but please contact the JIT Customer Service Center.
Email:https://www.jit-c.co.jp/inquiry/support_inquiry.php

Phone: 0120-41-1630 (Reception hours: 9:00 AM - 17:00 PM)

QShaking a used ink cartridge produces a sound of ink sloshing around.CLICK

The reason used ink cartridges make a sound when shaken is because the printer is designed to intentionally leave a small amount of ink inside to prevent malfunctions.
Even if you can hear the ink moving when you shake the cartridge, you cannot continue to use it, so please replace the ink cartridge.

QThe ink cartridge is unopened, but ink is leaking inside the bag.CLICK

We apologize for any inconvenience.
We will promptly replace the item with a new one.
Please contact JIT Customer Service without opening the product packaging.
Email:https://www.jit-c.co.jp/inquiry/support_inquiry.php

Phone: 0120-41-1630 (Reception hours: 9:00 AM - 17:00 PM)

QWhen I try to print from my computer, it displays "Offline".CLICK

If you see messages like "Offline" or "Paused," or if printing doesn't start when you try to print, there may be a communication problem.
① (For USB connections only) Unplug and replug the USB cables from both the printer and the PC.

② Delete all "print pending data" from your computer.
*The procedure may vary depending on your computer. Please refer to the example below for instructions on how to delete the files.

(Example 1)

→ "Settings"→ "Devices" → "Printers and Scanners" → Click on the printer model → "Open Queue" → "Printer (P)" → "Cancel All Documents"

(Example 2) "Printer Properties" → "Utilities" → "Check Printer Status (S)" "Print Waiting Status Display" → "Printer (P)" → "Cancel All Documents"

③ Turn the printer off and on again.

④ Restart your computer.

Bottom of the screen → "Power" → "Restart"

*Please restart your computer, not shut down.

⑤ Try sending the print command again from your computer.
⑥ Reinstall the printer driver
If the problem persists after checking the above,
Please check the Canon website.

QThe paper will be smudged when printed.CLICK

If the paper is too thick or too thin, smudging or rubbing may occur. Please check that the paper is of the appropriate specifications.
Additionally, dirt and scratches can occur if there is dirt on the rollers inside the printer. If your printer has a "paper feed roller cleaning" function, please try it. The procedure varies depending on the model, so please refer to your printer manual.

QThe message "The ink absorber needs to be replaced" appears.CLICK

The ink absorber is a consumable part that absorbs ink discharged during cleaning or printing. If an error is displayed, you cannot replace the part yourself, so please refer to the Canon website.